TERMS & CONDITIONS
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Please read the following terms and conditions carefully before using our dog walking services. By engaging our services, you agree to comply with these terms and conditions:

1. Service Agreement:
  1.1. The service agreement begins on the date of the first scheduled dog walk and continues until either party terminates the agreement.
  1.2. The customer agrees to provide accurate and up-to-date information about their dog(s), including vaccinations, medical conditions, behavioral issues, and emergency contact details.
  1.3. The customer understands that our dog walking services are provided on a "best efforts" basis and we cannot guarantee the availability of specific time slots or the duration of walks due to unforeseen circumstances (e.g., weather conditions, emergencies).
  1.4. We reserve the right to refuse service to any dog that displays aggressive behavior or poses a threat to the safety of our staff or other dogs in our care.
  1.5. Each new dog will undergo an initial 1-month probation period for dog walking services. During this period, the dog may be walked in a group or, depending on the individual dog, may begin with a solo walk. At the end of the probation period, the dog will either be fully accepted for regular walks, the probation period may be extended, or the dog will no longer continue to be walked. Feedback regarding the dog's behavior and physical condition will be provided by FSPC (hereinafter referred to as "the Company") to the dog guardian during the probation period. If the dog fails to meet the behavioral or physical requirements necessary for group walks, the walks will be discontinued. It is important to note that the Company is not an accredited behavioral trainer. If specific behavioral training is required, the Company will recommend the customer to seek appropriate professional assistance.

2. Payment and Fees:
  2.1. The customer agrees to pay the specified fee for each service in advance or as otherwise agreed upon within 7 days of invoice being issued.
  2.2. Any additional services requested by the customer, pet sitting or administering medication, will be subject to additional fees.
  2.4. All fees paid are non-refundable, except in cases where we are unable to fulfill our obligations due to reasons beyond our control.
  2.5. Once the probation period has been successfully completed, if a dog no longer meets the requirements for group walks, the Company will provide a verbal notice of termination with a 1-month notice period. If a new dog walker is found by the dog guardian before the completion of the 1-month notice period, the dog guardian has the right to terminate the services at a date of their choosing.

3. Cancellations and Schedule Changes:
  3.1. The customer must provide at least 24 hours' notice for any cancellations or schedule changes. Failure to do so may result in the full charge for the scheduled service.
  3.2. In case of inclement weather or circumstances beyond our control, we reserve the right to cancel or reschedule a dog walk for the safety of the dog(s) and our staff.
  3.3. We will make reasonable efforts to notify the customer of any cancellations or schedule changes in a timely manner.
  3.4. Any cancellation made within 24 hours of a pre-booked service will incur a cancellation charge equal to the full amount of the service. Cancellation of booked services more than 24 hours prior to the agreed-upon service will not incur any charges. In cases where cancellations are repeated (more than 3 times in a calendar month), the Company will contact the guardian to discuss appropriate future services, and cancellation of services may be considered as a last resort.

4. Off-Lead Walking:
  4.1. The Company will seek both verbal and written consent from the dog guardian before walking a dog off-lead.
  4.2. If consent is not given, the dog will not be let off the lead.
  4.3. Any change in the decision to allow a dog off the lead will be documented in writing for insurance purposes.

5. Transport:
  5.1. Dogs will be transported safely in a car when going to and from walks.
  5.2. Each dog will be secured either in their own size-appropriate crate or harnessed into the car with a canine seatbelt to ensure their safety during transportation.
  5.3. The Company will take all necessary precautions to ensure that dogs are comfortable and secure during transportation.
  5.4. The Company will adhere to all applicable laws and regulations regarding the transportation of animals.

6. Liability and Insurance:
  6.1. The customer understands and agrees that while we will take reasonable care of their dog(s), accidents and unforeseen incidents may occur during walks.
  6.2. The customer assumes full responsibility for any injuries, illnesses, or losses suffered by their dog(s) while under our care, except in cases of gross negligence or willful misconduct on our part.
  6.3. The Company is fully insured, but it shall not be held liable for any injuries sustained by a dog while in its care, except in cases of gross negligence.
  6.4. The Company will take all necessary precautions to prevent injury, and its employees are trained in canine first aid to address any incidents promptly.
  6.5. The Company will inform the dog guardian of any incident as soon as reasonably possible.

7. Late Payment:
  7.1. Late payment for services, defined as payment not received within 7 days after the invoice is sent, may result in termination of services.
  7.2. The decision to terminate services due to late payment will be discussed on a case-by-case basis.

8. Confidentiality:
  8.1. The Company will not disclose any customer information to a third party without explicit consent from the customer.

9. Privacy Policy:
  9.1. We respect the privacy of our customers and their personal information. We will only use customer information for the purpose of providing our dog walking services and will not disclose it to third parties without prior consent, except as required by law.

10. Termination:
   10.1. Either party may terminate the service agreement by providing written notice to the other party.
   10.2. Termination by the customer will not entitle them to a refund of any fees already paid.

11. Governing Law:
   11.1. These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which the business operates.

Please note that these terms and conditions are subject to change, and any updates will be communicated to the customer in writing. If you have any questions or concerns about these terms and conditions, please contact us for further clarification.